Citizen's Charter

Bangladesh Rural Development Board

Upazila Rural Development Officer's Office

Madhukhali , Faridpur.

Citizen's charter

1. Vision and Mission

Vision: Human organization based Rural Development

Mission: Self-reliant and developed villages through organizing local communities, training , capital formation, and integrated management of modern technology , existing opportunities, and resources.

2. Service Commitment

2.1 Citizen Services

Serial No.	Service name	Service delivery method	Required documents and where to get them	Service price and payment method	Service delivery time	Officer in charge ( Name , surname , phone and Email)
01	Formation of primary cooperative societies in rural areas with the poor and women population.	( a) Motivation of local and like-minded farmers/poor/women. ( b) Meeting with interested parties. ( c) Election of members ( d) Acceptance of application for formation of association by URD.	Copy of the resolution of the meeting, completed application form, register and other documents. Place of receipt: Upazila Rural Development Officer's Office	Deposit the admission fee of 10 Taka to the designated bank and attach the receipt with the application.	8 weeks	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
02	Primary Cooperative Society Registration	( a) Purchase of shares of the association by members and deposit of savings for the purpose of forming capital. ( b) Registration fee of 3000 taka by the primary association and deposit of 45 taka as treasury challan for VAT, totaling 50 taka in the case of associations formed for the purpose of alleviating poverty of the poor , landless and homeless. ( c) Sending to the Upazila Cooperative Office with recommendations for registration.	( a) Application form (Form-3) , one passport size photograph and one photocopy of national identity card. ( b) Bank statement of registered shares Sanjay and certificate of address of the office of the association as required by the bye-laws. Available from: Office of the Upazila Rural Development Officer.	Deposit the receipt of 20 taka for admission fee in the bank.	10 days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
03	Formation of rural development teams	( a) Motivating local and like-minded poor women/men. ( b) Hold a meeting with interested parties. ( c) Election of members ( d) Savings deposit ( e) Acceptance and recognition of application for formation of party by URDO.	( a) One passport-sized photograph of each person and one photocopy of their national identity card (b) Passbook and required number of registers. Available at: Upazila Rural Development Officer's Office	Deposit 10 Taka in the bank for each member's admission fee.	8 weeks	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
4(a)	Training on humanitarian development/cooperative-organizational financial management for beneficiary members	( a) Nomination of members of primary association/rural development team for training. ( b) Informing the nominated members about the training program. ( c) Training programs at various local training centers in the Upazila Palli Bhaban.	Copy of the resolution containing the decision of the weekly meeting of the Primary Association/Rural Development Party on member nomination		Seven (7) days training period for selection 1-5 working days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
4(b)	Skill development/trade-based short and long-term training aimed at creating employment for beneficiary members	( a) Nomination of members of the Primary Association/Rural Development Team for training. ( b) Informing the nominated members about the training program. ( c) Training programs at various local training centers in the Upazila Palli Bhaban .	Copy of the resolution containing the decision of the weekly meeting of the Primary Association/Rural Development Party on member nomination		Seven (7) days training period for selection 3-60 working days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
4(c)	Intensive training on techniques of minor crop cultivation (for farmers under the Corporation)	( a) Selection of members from among the members of the minor crop farmer group. (b) Informing the farmers selected for training. ( c) Organizing training at the upazila institutional level.			Seven (7) days training period for selection 5 working days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
4(d)	Training and equipment transfer on deep tubewell maintenance (for project-affiliated farmer cooperatives)	( a) Taking decisions of the association for the purpose of nominating members and informing the Upazila Office. ( b) Preparation of the final list of trainees by the department and notification of the nominated cooperative farmers. Upazila level training program and handover of deep tubewell maintenance related equipment (tool kit box)			Seven (7) days training period for selection 5 working days (equipment handover immediate)	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
5	Post-training resource support for beneficiaries	( a) Successful participation in the training course (b) Transfer of necessary materials/resources/equipment to the trainees to start IGA at the end of the training			Instant	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
6	Beneficiaries' own capital creation	( a) Collection of money for share purchase/savings deposit from members by field workers. ( c) Entry in WCS and issuance of deposit receipt by the field worker. ( c) Payment to the deposit receipt society.	( a) Passbook , receipt book and WCS. ( b) Bank deposit receipt in 3 parts. Place of receipt: Upazila Rural Development Officer's Office		1 day	Field worker in charge of the concerned block , Pallibhaban , Upazila Parishad
7(a)	Provision and supervision of capital (loan funds) to increase production and create self-employment in the agricultural and non-agricultural sectors	( a) Loan application submitted at the Primary Association Rural Development Team level. ( b) Decision making in weekly meetings of Primary Committee/Rural Development Team. (c) Loan processing/approval at the Upazila level. ( d) Withdrawal of loan money from the bank, entry in the member passbook and distribution among the members at the URDO office . ( e) Regularly inspecting and advising the IGA of the member to assist in the proper utilization of the disbursed loans.	( a) Copy of the resolution of the weekly meeting of the Primary Committee Rural Development Party ; One copy of each member's passport-sized photograph and photocopy of the national identity card (b) Loan application form , promissory note , deposit note. ( c) Mortgage authorization (in case of farmers/women's associations) and production plan (in case of farmers' associations) available at: Upazila Rural Development Officer's office and BRDB website ( www.brdb.gov.bd)	Deposit 20 taka in the bank for member passbook	7-15 days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
7(b)	Loan assistance for employment of men and women living in small ethnic communities and shelter-model villages and cluster villages in the hilly regions	( a) Submitting loan applications at the rural development team level. ( b) Decision making in the weekly meeting of the party. (c) Loan processing/approval at the upazila level. (d) Withdrawal of loan money from the bank , entry in the member passbook and distribution among the members at the URD office .	( a) One (1) copy of the member's passport size photograph and one (1) photocopy of the national identity card. (b) Loan application form , receipt , deposit note. (c) Copy of the resolution of the party's weekly meeting. Available: Upazila Rural Development Officer's Office and BRDB website ( www.brdb.gov.bd)	Member passbook fee: 15/= Taka (deposited in bank)	7-15 days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
7(c)	Nominal service fee loans and assistance for employment of indigent freedom fighters and their dependents	( a) Receiving , verifying and selecting loan applications . ( b) Approval at the Upazila Committee meeting. (c) Distribution of Account-Payee Cheques.	( a) Copy of Freedom Fighter Certificate, copy of training certificate issued by the Department of Youth Development , Union Parishad certification , non-judicial stamp agreement of 300 (three hundred) taka. ( b) Loan application form , one copy of photo, undertaking letter and undertaking letter G Available: Upazila Rural Development Officer's Office and BRDB website ( www.brdb.gov.bd)	Member passbook fee: 15/= Taka (deposited in bank)	7-15 days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
7(d)	To encourage the production of minor crops, loans are provided to the members of the group through the Agricultural Bank at 8% interest (for the project area).	( a) Receiving , verifying and selecting loan applications . ( b) Approval at the Upazila Committee meeting. ( c) Advance to the Agricultural Bank branch for loan processing.	Application form and other documents as per the usual procedures of the Agricultural Bank.		7-15 days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
8	Marketing linkage of products produced by beneficiaries through Karupalli Karugriha and Pallibazar	( a) Collection of products produced by beneficiaries at the upazila level. ( b) Determination of the price of its products by the member. ( c) Sending to BRDB exhibition/sales center. ( d) Collecting checks for goods sold and distributing them to members.				Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
9	Agricultural and non-agricultural product warehousing services for beneficiaries	( a) Receiving and warehousing of members' goods and products at the upazila level as per the decision of the primary association. (c) Supplying goods/products as per the needs of the members.	( a) Copy of the resolution of the decision of the primary association ( b) Application form (Receipt: Upazila Rural Development Officer's Office) ( c) Quality certificate of goods (by the concerned department)	Determined by UCCA	1-2 days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
10	Providing information and advice to beneficiary members on production strategies, appropriate technology and marketing of agricultural and non-agricultural products.	( a) Members may directly attend the Upazila office or receive problems through telephone, e-mail or in writing. ( b) Providing information and advice directly from the Upazila office or via telephone, e-mail or in writing.			1-2 days for urgent or urgent cases	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
11	Establishment of demonstration plots/farms for encouraging the production of non-food crops	( a) Selection of suitable farmers and suitable land for setting up demonstration farms. ( b) Crop selection with the help of the Agriculture Department. (c) Provision of seeds , fertilizers , signboards, etc. for setting up farms . ( d) Payment of money/wages for harvesting crops			15 days	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
12	Loans distributed among beneficiaries in the agricultural and non-agricultural sectors to be repaid in installments	( a) Entry of installment amount in the member's passbook and the association's ledger by the field worker. (b) Entry in WCS and signature of the association's president/manager. ( c) Deposit the installments deposited by the members of the association in the bank. ( d) Hand over the copy of the bank receipt to the manager/president of the concerned association.			Immediate / 1 day	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
13	Afforestation and tree planting	( a) Sending requisitions to the Forest Department and collecting seedlings. ( b) Distribution of saplings to cooperative beneficiaries during loan disbursement and various meetings. ( c) Organizing training/providing advice on planting techniques and maintenance.		Each sapling is free/at a nominal cost (determined locally)	Instant	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885
14	Various social issues/sanitation issues Advocacy services	( a) Direct presence at the Upazila office or receiving problems via telephone, e-mail or in writing. ( b) Providing advice directly or by telephone, e-mail or in writing. ( c) Discussion of problems through sessions in various training courses.			Instant	Upazila Rural Development Officer Rural Building , Upazila Parishad. 01991-132885

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